Privacy Policy
1. Introduction
Goods Carrier respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you use the Goods Carrier mobile application and related services.
By using the application, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the application.
2. Information We Collect
We may collect the following categories of information:
- Account information: name, email address, phone number, profile photo, and role (Customer or Driver).
- Business / profile details: company name, GST details, city, postal code, and address information.
- Location data: pickup and delivery addresses, and approximate location when required for matching or tracking shipments.
- Vehicle and document data (Drivers): vehicle type, registration number, capacity, and verification documents you upload.
- Shipment and trip data: routes, schedules, goods details, prices, and status updates.
- Device and usage data: device ID, device type, app version, language preference, and technical logs needed for security and performance.
- Communication data: in-app notifications, support messages, and related metadata.
3. How We Use Your Information
We use your information to:
- Create and manage your account
- Connect Customers with Drivers for logistics services
- Process shipments, trips, requests, and payments
- Verify Driver profiles and vehicle documents where required
- Send service notifications and important updates
- Improve app performance, safety, and customer support
- Comply with legal and regulatory obligations
4. How We Share Information
We do not sell your personal information. We may share limited information with:
- Other users: as needed to complete a shipment or trip (for example, name, contact details, route, and vehicle information).
- Service providers: payment gateways, hosting, analytics, and notification providers who process data on our behalf.
- Authorities: when required by law, regulation, or valid legal process.
5. Data Retention
We retain your information for as long as your account is active and as needed to provide services, resolve disputes, enforce agreements, and meet legal requirements. You may request account deletion subject to applicable retention obligations.
6. Data Security
We use reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on applicable law, you may request access, correction, or deletion of your personal information, or withdraw certain consents. You can manage some preferences in the app settings or contact support for assistance.
8. Children's Privacy
Goods Carrier is intended for adults and business users. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of the application after changes means you accept the updated policy. The latest version will be available in the app and on our platform.
10. Contact Us
If you have questions about this Privacy Policy or your personal data, please contact Goods Carrier support through the application or the support channels published by the platform administrator.